Shipping & Returns

Shipping Partner:

Ellen & Elysar’s primary shipping partner is DHL.

Costs:

All shipping is standard and will be charged at a flat rate:
• Within Germany: Free
• Within Europe: 12,90 €
• Internationally: 14,90 €

Order Processing Times:

All orders placed will be processed within one business day and are subject to product availability and credit authentication. Shipping processing will be dependent upon your delivery location:
• Within Germany: 2-4 business days
• Outside Germany: 5-15 business days
Note that some exceptions may apply.

Shipping Restrictions:

You may only ship to one address per order. If you need to ship individual items to multiple locations, you will need to place separate orders for each address. For assistance with corporate orders or other shipping enquiries, please contact us at contact@ellenandelysar.com. We’ll be happy to help you out!

Taxes & Duties:

No purchases will incur local VAT. However, purchases outside of Germany may be subjected to duties upon arrival by the relevant customs body. Note that no taxes and/or duties will be covered by Ellen & Elysar.

Order Tracking Information:

Once an order has been shipped, we’ll send you a confirmation email with the tracking number. Just click on the link to the carrier’s website to track the progress of your shipment. It may take up to 72 hours for your tracking number to be activated on our carrier’s site. Orders that arrive with additional fees and/or orders of high value may require a signature upon delivery.

Refused Shipments:

We do our best to ensure that your items arrive in perfect condition. However, in the unlikely event that your item(s) arrive(s) damaged, please accept the delivery and contact us within 14 days at contact@ellenandelysar.com so that we can assist you further. Please note that if you refuse your order or any part of it without authorisation, you will be responsible for all shipping, duties and taxes as applicable.

Redirecting Orders:

Please make sure your shipping address is correct – we cannot redirect orders once items have been dispatched. Sorry!

Returns & Exchanges

Wasn’t quite right? That’s okay, we accept returns and exchanges within 14 days of the original purchase.

To return an item, simply send it to the following address:

Ellen & Elysar
Ribnitzer Str. 19
13051 Berlin
Germany

Please note the following:
• We will issue a refund to the original method of payment within 30 days upon receipt of your return box.
• To exchange an item, you will need to complete a return and then place a new order.
• For all returns, items must not be washed, worn or damaged or else a refund will not be issued.
• Ellen & Elysar does not cover any return or exchange costs in relation to shipping. Original shipping charges will be deducted from your refund, if incurred. Ellen & Elysar also does not refund duties nor taxies.

For any further enquiries, please contact us at contact@ellenandelysar.com.